Return Policy

We at Gems Baazar believe the most important thing is customer satisfaction. Therefore, Gems Baazar offers a comprehensive return policy for all of our categories of the website.

We strive for your complete satisfaction with your purchase; that’s why we have a 90-day return policy with no questions asked. If you are not entirely happy with any product you bought from us within 90 days, you can return it for a full refund or exchange.

To start a return, please ship the item back to us in its original condition with all packaging, literature, and certificates, if applicable. Make sure to postmark the item within 90 days of purchase and get a tracking number from your courier service to ensure safe delivery. Remember to keep all important information, including the tracking number, for your records.

Once your returned item is received and verified to comply with our return policy, a prompt refund of the purchase price will be issued (excluding shipping fees; special order items are non-refundable).

Gems Baazar is dedicated to your satisfaction and stands behind the quality of its products. If you have any questions, please do not hesitate to contact us. Guaranteed satisfaction, or your money back – shop with confidence!

A gemstone return policy varies depending on the seller, jeweler, or retailer you’re buying from. However, here are some general guidelines:

• Return Window – Typically, retailers offer a 90-day return period from the date of purchase. Some high-end stores may have extended return policies.
• Condition Requirement – The gemstone must be unused, undamaged, and in its original packaging (including any certificates, receipts, or appraisals).
• Customized or Special Orders – These are Non-refundable for custom-cut gems, engraved items, or personalized pieces.
• Certified Stones – If the gemstone came with a certification (e.g., GIA, IGI, AGS), it must be returned with the original certificate or a replacement fee may apply.
• Refund Method – Refunds are generally processed back to the original payment method, but some sellers may offer only store credit.
• Restocking Fees – Some sellers charge a restocking fee (typically 5-20%), especially for high-value or rare gemstones.
• Return Shipping Costs – Usually, the buyer is responsible for insured and trackable return shipping to prevent loss or damage.
• Final Sale or Clearance Items – These are often non-refundable unless there is a defect or misrepresentation.